Technical Support for UltraBac Warp
The UltraBac Warp Knowledge Base and Forum are always available online 24x7, free of charge. When you need support for the UltraBac Warp Workstation Edition please use the online Technical Support Form. If you have purchased an UltraBac Warp maintenance contract, telephone support is provided with average hold times of less than five minutes!
Email Tech SupportIf you do not have a maintenance contract and need assistance with the UltraBac Warp Workstation Edition* you must request technical support via email; please fill out the UltraBac Warp Technical Support Form.
The form is also available to others who prefer to contact support through email.
Our tech support team will respond to your email Monday through Friday, 6:00am - 5:00pm, Pacific Time.
* Live Technical Support via phone is available for single, 3-pack, and 5-pack licenses of the UltraBac Warp Workstation Edition, but is charged on a per incident basis only.
Contact Via TelephoneWith an annual UltraBac Warp Maintenance Subscription, customers receive priority service and unlimited technical support on covered products. Non-maintenance customers are charged a per incident fee for live technical assistance. Calls are answered by a live, U.S. based support team member, Monday through Friday, 6:00am to 5:00pm PT (except for nationally recognized holidays).
Unlimited telephone support for the UltraBac Warp Workstation Edition is not provided unless a maintenance contract can be purchased with the product. For more information on which licenses are supported please visit the UltraBac Warp Maintenance page.
Within the United States and Canada:
Toll Free: 866.554.8562
Non-Maintenance Technical Support Charges**:
Server Products - $125.00 per incident
Workstation Products - $75.00 per incident
Relicense Fee - $75.00
After Hours SupportTechnical support is available during off hours and holidays for the UltraBac Warp Server Edition, and volume license packs of 10 or more of the UltraBac Warp Workstation Edition. These calls may be placed to the numbers listed above for an additional cost on a per incident basis.
After Hours Times:
Monday through Friday, 5:00pm - 6:00am PT, as well as weekends and national holidays.
After Hours Charges**:
Maintenance Subscribers - $125.00 per incident
Non-Maintenance Subscribers - $250.00 per incident
** Prices noted are in USD, and subject to change without notice.