Technical Support for UltraBac and UBDR
At UltraBac Software we put our customers first. From our product maintenance contracts to prompt assistance via email or phone, we are here to help you. UltraBac Software's technical support professionals are motivated to answer any question and resolve whatever issue you may have, in the most efficient way possible. Calls are answered by a live U.S. representative, and UltraBac Software has set the industry standard for technical support with average hold times of less than five minutes.
Aside from the reliable support provided by the dedicated technical staff, UltraBac Software also offers a variety of means to help you find answers on our Web site, including:
| Knowledge Base |
Use this free tool to access a library of tips, FAQ's, troubleshooting advice, and other information that is continually compiled by UltraBac Software technology professionals.
Go to Knowledge Base |
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| Support Forum |
Network with peers and UltraBac Software product experts to gather feedback, learn tips and tricks, and more. Respond to forum messages that interest you, post questions of your own, or simply tell everyone about your latest experience with UltraBac Software.
Go to Support Forum |
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| Live Technical Support |
Our locally based technical support staff is available Monday through Friday, from 6:00am to 5:00pm PT. After hours support is available at an additional cost on a per incident basis.
Go to Live Technical Support |
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| White Papers |
Download informative reports and guides addressing technology, industry trends, and other business related issues.
Go to White Papers |
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| Maintenance |
Find information on maintenance programs and renewal options.
Go to Maintenance |
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